Can i 'whitelist' senders to prevent them from being filtered by Spam protection?

Yes. You can add email addresses or domain to your mailbox 'Trusted Senders' list. This will mean that emails received from this address or domain will bypass Greylisting and other Spam filtering.

To add an address or domain to your 'Trusted Senders' list please log into the webmail interface for your mailbox at (where '' is the domain you wish to access).

Once logged in select the 'My Spam Filtering' within the 'Settings' menu. Click the 'Trusted Senders' tab and enter the required address(es)/domain(s). Click save.

Was this answer helpful?

 Print this Article

Also Read

What is Greylisting?

Greylisting is a method used to reduce the delivery of junk/spam emails whilst allowing...

Do you offer a webmail facility?

Yes. You can access your mailbox online via webmail at any time. To access webmail please visit...

When i try to send emails i get an error message. Why?

If you are using our SMTP servers to send your emails please ensure you are authenticating the...

Do you support IMAP?

Yes. IMAP is supported on our mail servers on the standard port of 143.

How do i send and receive emails?

To collect your emails via a mail client (Outlook, Outlook Express, etc) you will need the...